Shipping (Courier Service)

Express Delivery business operations require a high degree of complexity for their organizational processes, especially in the financial area of invoicing management, monitoring data exchange, and compensation order management with suppliers over cases of barter trading.

The invoices’ processing time, redundant manual labor, manual documents’ processing (Air Waybills or AWB, roadmap notes, compensation orders, invoices), inefficient archiving, or the lack of desired operational overview, led to time consuming activities and unacceptable delays in backoffice productivity.

Our main challenge was eliminating waste in the data processing stages, from invoicing management, compensation order management, and automatic provisioning for any invoice that had not yet arrived to be processed, in order to reduce back office processing costs, while performing automatic data interrogation, eliminating human error, and offering instantaneous advanced search and traceability for any of the documents held by the application.

The client understood the impact of Enterprise Concept’s proposal, as well as their need for an agile and slick process, that eliminates the probability of transport litigations to remain unsolved or be registered as operational loss, as well as eliminating fraud, theft or unappropriate courier behavior.

Our management consulting expertise in BPM methodology has made this absolute success achievable, based on a common vision of both the client, and our top consultants.

ENTERPRISE CONCEPT SOLUTION

The BPM layer offered great advantage through data orchestration held by the existing digital express delivery solution.

The entire invoicing lifecycle was conducted, since invoice issuing until receiving the payment, or until performing the compensation order process with that particular client, in exchange for their offered goods (barter or not).

Moreover, the complementary Document Management System originally came as a support to the invoicing management solution, which has been subsequently extended to all of the company’s documents, offering easy-to-find capabilities by managing the relevant data and validation work-flows composing each one of them and.

The Invoicing Management Solution acts as a catalyst for cleaning waste within the company’s back office processes, aiming to improve results of the real workflow.

Thus, an invoicing management solution offers sustainable growth, and a better general work-flow for the existing processes while automating redundant activities, reducing processing costs, and redirecting the now available human resources to other value-adding activities.  

Modular web-based solution:

BUSINESS CONCEPT

Automating the invoicing life cycle, compensation orders, and dynamic electronic document archiving took into consideration:

VALUE PROPOSITION

40% cost reduction of Full Time Equivalent (FTE) in the financial department.

Complete automation for the litigation process, where the supplier had issued the invoice. 90% time reduction for document management (searches, hard-copy locations, transfer, approvals).

PHASES – APPROACH

Defining business concept and creating the application involved the following steps:

BENEFITS