Technical Consulting & Implementation

Enterprise Concept Methodology for implementation and control of projects is a unique combination of best practices in consulting and technical implementation methodology, based on our experience and successful projects.

The high degree of complexity of our projects led to the creation of a standardized model and methodology. In order to observe the limits of time and costs, strict application of the methodology is a compulsory condition. The methodology addresses two main areas:

Project Management

We use mainly PRINCE 2 methodology enhanced with AGILE elements in the design and implementation stage of defining a Minimum Viable Product (MVP), which supports also application of SCRUM elements.

Moreover, periodical workshops for presentations & validations of the partial and final deliverables will be organized with the key stakeholders during the design and implementation phases.

The implementation methodology and deliverable are described below, per stage of project:
 
 

Post Implementation Support and Change Management

In order to consistently apply the support and maintenance methodology and to have a real-time control of SLA interventions parameters required for critical applications developed for sensitive industries (banking, retail, manufacturing etc.) Enterprise Concept has developed its own tool for Helpdesk and Customer Support

Blue Ticket (™Enterprise Concept) is a proprietary platform built as a tool that supports a specific methodology to manage post-implementation actions, management of changes and extensions.

This support system of Enterprise Concept is an innovation in the field. Based on Customer Service processes, Blue Ticket is a web application designed for collecting client queries (tickets) and manage all communication related to this operation. Two parties interact through the application: the client (user) and the supplier of solutions (technical support). Its main purpose is to enable the client to transmit a requests (ticket), to be notified by the technical support upon the solving of their request and to share feedback and reports.

Based on predefined criteria, a certain level of severity will be allocated to each tickets and a consultant will be responsible for technical support. Access to the application will be based on a system of users and access levels. Blue Ticket™ application should facilitate communication between the user and support, eliminating ambiguity of communication through standardization. For this reason, the interface is user friendly and easy to understand, and functionalities are designed so as to provide maximum effect with minimal effort from the user.

Blue Ticket™ Architecture. The solution is fully hosted on the Enterprise Concept server, as it will be accessible to the Internet users 24/7.
The platform contains a number of features that capture the essential methodological steps to enable communication between the parties and distribute tasks properly. These features are further described, per type of user who may access it:

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