Growing an accommodation business is challenging especially when human resources are limited. Manual reservation management, manual room allocation of guests, keeping room inventory up-to date is time consuming.
Companies in the accommodation segment are often confronted with:
- delayed actions;
- poor communication between business units and departments;
- unstructured and inconsistent information resulting in overbooking;
- low control on costs and operations;
- paper based activity;
- lack of customer segmentation and therefore revenue strategies.
Our solution is a BPM platform that orchestrates main campus management activities:
PHASES - APPROACH
Defining business concept and creating the application involved the following steps:
- Business Analysis;
- Implementing and integrating systems;
- User Acceptance Testing;
- User trainings;
- Go Live support;
- 24/7 Maintenance.