LOGISTICS MANAGEMENT
in Case studies
The Enterprise Concept Logistics Management Solution provided the retailer with a tool to improve the relationship between stores and warehouses, thus having a direct impact on the relationship with customers and the company performance indicators.
BUSINESS CONCEPT
The Logistics Management Solution provides some key functionalities:
- Guides users towards a standard procedure, whilst eliminating fraud;
- Views and solves the logistic litigation tasks (along with information about reception and related products);
- Generates responsibility among reception supervisors, transporters, warehouse workers;
- Keeps a history of the decisions;
- Generates reports and statistics;
- Views and modifies user information;
- Provides technical support for solving the problems and tasks associated with each user.
PHASES - APPROACH
Defining business concept and creating the application involved the following steps:
- Business Analysis;
- Implementing and integrating systems;
- User Acceptance Testing;
- User trainings;
- Go Live support;
- 24/7 Maintenance.
VALUE PROPOSITION
The solution solved these types of litigations by:
- Matching invoices with purchase orders or with receptions;
- Automating validations and internal communication;
- Using reporting tools and statistics for process overview.
The solution aimed to optimize and automate the logistics litigations process, respectively to solve disparities between warehouses delivery and stores reception.
There were several types of litigations in this process:
- Qualitative
- Quantitative
- Expired items
- Anomalies
- Faulty reception
ROI 4 months after GO-LIVE
- Value of resolved litigations / Markets: 2 781 232 EUR;
- Value of resolved litigations / Warehouses: 465 290 EUR;
- 8130 receptions manually checked;
- 975 cases including 1248 litigations were managed using Mail, SMS, XLS files;
- Corrective Actions:
- 783 command changes
- 532 new invoices
- 1990 stock regularization
- 7882 Exported Invoices
NUMBERS
- 318,263 invoices and receptions
- 31,793 litigations
- 6,124 bills created
- 9,490 command changes
- 28,673 stock adjustments
- 242,183 invoices exported
BEFORE
- Duration –1 day at least
- Resources Involved – 3, 4 persons
AFTER
- Duration – 7 min
- Resources Involved – 0 persons
BENEFITS
- Defined the accuracy of litigations from the first steps of the process;
- Created a database in which all information is stored;
- Optimized and automated litigations communication methods (Excel tables elimination, dozens of email addresses elimination, etc.);
- Reduced the risk of failure in forwarding the e-mail to the intended recipient;
- Automated invoices and stock corrections (changes pro-forma invoices, stock regularization, etc.);
- Resolved disputes through accountability operations, validation, etc.;
- Empowered staff (reporting, traceability);
- Reduced manual work and integrates it into an efficient process based on validations and decisions, at user level.
