CLAIMS MANAGEMENT
in Case studies
CONTEXT
- The Client: Insurance Company;
- In the course of rebranding / improving the company’s image.
THE PROBLEM:
- Too much time used for document processing;
- An uneven client approach / inefficient;
- Unclear information regarding the process roles and responsibilities.
OBJECTIVES:
- Increase client loyalty and improve the company’s brand perception;
- Reduce the processing time and cost.
BUSINESS CONCEPT
Claims Management Process Re-engineering.
PHASES - APPROACH
Defining business concept and creating the application involved the following steps:
- Business Analysis;
- Implementing and integrating systems;
- User Acceptance Testing;
- User trainings;
- Go Live support;
- 24/7 Maintenance.
VALUE PROPOSITION
BENEFITS
TIME
Reduced the processing time by 60%
Reduced client complains by 30% after the first year
